Furthermore, driver interaction levels in TfL’s customer satisfaction survey peaked at 87 points, including a 23% increase in the score for providing information during delays. Please note that Holly Nesbitt-Larking cannot respond to subscription enquiries HELLO! SUBSCRIPTIONS

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Don’t be afraid to try out these new expressions in your daily communication. Armed with these words and phrases, you can start almost any conversation off in a more vibrant and fluent way. This is one of the respectful greeting examples you can use replying to someone you meet for the very first time. For example: Improving the customer experience for 6.5 million bus passengers was the ambition set out by Transport for London (TfL). To do that, it decided the best way to drive loyalty, reduce complaints and maintain revenue was to improve the customer service skills of London’s 13,000 bus drivers. TfL also followed up the drivers suggestions asked at the event, with a “you said we did” campaign. This is a very common slang greeting used a lot both in person and over text message. It is a more relaxed way of greeting a friend by asking how they are doing, and what is new in their life. It is not rude and can be used with colleagues who you are close with, as well as family members and friends. 16. SupThe flat boasts two well sized bedrooms each offering a bright and comfortable retreat. The bathroom is delightfully modern in design, adding a touch of style to your day to day. Understanding that customer experience issues were not just down to the drivers, TfL ran a series of one-day courses to provide the 1,700 garage-based staff with training on basic customer service principles and management, enabling them to support the drivers. To show your respect, you can also add the person’s last name to your greeting words. Usually, native English speakers tend to be more informal even in business communication and use the person’s first name after the salutation:

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Knowing a few British English greetings will make you seem especially friendly when traveling to the UK, showing from the very first impression that you want to engage with the local culture. Here are some British “hello”s, perfect for testing out on the Queen, or on your mates down the pub! 18. Lovely to meet you / Lovely to see you I'd hate to be on holiday somewhere, spending my hard earned money constantly looking over my shoulder and being paranoid. This is a short version of “What’s up?”, which was very popular in America in the early 2000s. Now it is mostly only used ironically or in text. 17. Heyyy It is very difficult to be funny in a new language (or difficult to be funny on purpose, at least!). Being able to understand and make jokes is often even seen as a sign of fluency. If you are still in the process of learning, slipping a silly or old-fashioned version of “hello” into a conversation is a simple way to make someone laugh.

If you are looking for a VERY formal phrase for someone you meet for the first time, this one will be the most suitable. While this salutation is quite uncommon today, you can still hear it from older people. Using our Steps to Change methodology, we took the drivers on an interactive and varied learning experience. They took part in interactive quizzes, watch live drama (to see the impact of their behaviour on others), share thoughts and ideas in forum theatre (interactive scenarios) and work in small groups to role play and practice other ways of behaving. Keep in mind that “Goodnight” is not a salutation. In formal communication, it is used to say goodbye. For example: Ensuring the programme would bring about sustained behavioural change was a priority, and that meant the programme had to be relevant and tailored to resonate with each participant who attended. Therefore, we spoke to 150 drivers and operating staff, as well as key personnel at TfL’s bus directorate, the trade unions, passenger groups, to build a thorough understanding of the current culture of the London bus industry.

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When texting or sending direct messages, some people like to add extra “y”s at the end of “hey”. For some mysterious reason, this is most often used when flirting. The longer the tail of “y”s, the flirtier the message! More than three or four looks a little bit desperate though… British greetings The issue was that, despite record reliability and improved real-time information, London buses generated two-thirds of all TfL’s complaints. The complaints flagged up inconsistencies in the day-to-day customer experience on the capital’s buses. This is a British slang version of “Hello. How are you?” If your friend greets you like this, you can respond with “yeah, fine” or, if you want to sound even more British, “not bad” — which means exactly the same thing. 20. Alright, mate? / Alright?Senior Leadership garage visits to appropriately challenge thinking around the sustainability plan for the programme.